Knowledge Base

Knowledge Base > FAQ > Office

Most Common


Newborn/New Patient




Most Common

Where is your office located?

Our office is located on the South side of Virginia Parkway approximately half-way between Ridge Road and Lake Forest Drive. If you would like to see a map, click HERE.

How long have your physicians been in practice?

Dr. Alvis finished his residency in 2001 and has been in the McKinney area ever since. Dr. Reyes finished his residency in 2004 and has been in the McKinney area ever since. Dr. Dollins finished residency in 2009 and has been in McKinney ever since. Dr. Smith finished residency in 2010 and has been in the McKinney area since 2011.

What does it mean to be board certified?

In order for a pediatrician to become board certified by the American Board of Pediatrics, they have to complete an accredited residency program in pediatrics and pass the board-certification examination. Board-certified pediatricians have been through this rigorous process to ensure that they have a minimum fund of knowledge and skills to be a fully-functioning pediatrician. As a parent, it helps to give you confidence that your pediatrician has the necessary knowledge and skills to take good care of your child.

What is a nurse practitioner?

A nurse practitioner is a registered nurse (RN) who has completed additional courses and specialized training. Nurse practitioners can work with or without the supervision of a physician. Our nurse practitioner is board certified, can see both well and sick patients, and can write prescriptions.

How long is the wait in your waiting room?

We generally stay on time. If you are a few minutes early for your appointment (which would be ideal), then your wait time will usually be minimal. Of course sometimes there are emergencies which could cause us to get behind. When this happens, we will do our best to communicate this with you.

Does your office do AD(H)D evaluations?

Yes. We do many behavioral evaluations. In addition to general pediatrics, Dr. Alvis has special interests in development and behavior.

What procedures do you perform in your office?

We are able to perform advanced vision & hearing screening, blood draws, urine catheterization, wart cryotherapy, circumcision, molluscum contagiosum treatment and minor laceration repair. We also now perform skin allergy testing and sublingual immunotherapy.

What laboratory services do you perform in your office?

We are able to perform complete blood counts, urinalysis, glucose, hemoglobin, rapid strep, rapid influenza, rapid mono, transcutaneous bilirubin, and pregnancy tests.

Does your office speak Spanish?

Sí, Drs. Alvis y Reyes habla español muy bien. Nuestra secretaria tambien habla espanol. Si usted debe ayudar en español, llama por favor nuestra oficina en 214-544-2555.

Newborn/New Patient

Do you offer prenatal/meet the doctor consultations?

Once a month we host a free "Meet the Doctor Night." These meetings are an opportunity for both expecting parents and parents who already have children to see our office and meet our providers. If you are interested in attending, please call our office for our next meeting date and time. For those patients who are unable to attend our "Meet the Doctor Night" we would be happy to schedule a time for you to tour the office and meet our staff.

I have chosen your office as my pediatrician. What do I do now?

We are honored that you have chosen us to be a part of your children's healthcare. If you are a new parent having your first baby then all you have to do is tell the hospital where you plan to have your baby when you pre-register that we are your baby's pediatrician. Then go to the new patient registration portion of this site and follow the instructions.


While we encourage parents to choose one of our physicians to be your child's primary care provider, we also encourage parents to try all of our providers at some point in time so that you can become comfortable with each of us.

I have chosen your office as my pediatrician but my child is being born at a hospital where you do not go. What do I tell the hospital?

Tell the hospital that we are your child's pediatrician but we are not on staff there. They will assign the on-call pediatrician to take care of your child while you are in the hospital. We prefers to see your child within 2 or 3 days from when you go home for the first visit.

Does your office perform circumcisions?

Yes. Dr. Alvis and Dr. Dollins perform them using the Gomco technique and they use local anesthesia which is very important. Dr. Reyes and Dr. Smith have elected not to perform circumcisions. If you have chosen Dr. Reyes or Dr. Smith as your pediatrician, Dr. Alvis or Dr. Dollins would be happy to perform your child's pediatrician. For more information about circumcisions, click HERE.

After Hours

What are your normal business hours?

Normal business hours are

Monday 8:00 AM - 5:00 PM
Tuesday - Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday closed


Are your pediatricians part of a call group?

We take our own call in house now. That means that one of our four physicians will be on call 365 days per year.

My child is sick and I need to speak to someone but your office is closed. What do I do?

Call the main office number and ask to speak to the after-hours nurse. They will take your information and offer advice. If your child is sick after-hours or on weekends and you feel they need to be seen, a nice alternative to the ER is A-Cute Kids. They have offices in McKinney, Frisco and Plano.

I have spoken to the after-hours nurse triage service but I would still like to speak with a doctor. How do I contact him/her?

Of course you can always speak with a doctor. Just ask the after hours nurse to page the doctor on-call.

I need to take my child to the ER. Which one should I go to?

Usually the closest ER is the best choice. If your child is sick and you are worried then it is not wise to spend too much time driving to an ER that is far away. If your child is sick and requires hospitalization for an illness which requires a children's hospital then they will be transported from the local ER by ambulance. The most important thing is to get to a facility that can provide emergency care quickly and safely. And of course don't forget that you can always dial "911" if you are very concerned. If your child is sick after-hours or on weekends and you feel they need to be seen but the problem is non-emergent, a nice alternative to the ER is A-Cute Kids. They have offices in McKinney, Frisco and Plano.

Do you charge for after-hours urgent phone calls?

Not at the present time. After-hours calls are intended for urgent medical questions that cannot wait until the following business day. Billing questions, appointment requests, refill requests, referral requests, or other calls of a non-urgent nature should wait until the following business day. If the after-hours service is used for non-urgent reasons you will be charge a service fee.


What insurance plans to you accept?

We accept most major insurance plans including

If your plan is not listed that does NOT mean we do not accept your insurance. Please call the office at 214-544-2555 if your plan is not listed or you need more information.

Does your office accept Medicaid or CHIPS?

Unfortunately we do not accept medicaid or CHIPS.


Where do your pediatricians have hospital priveleges?

Currently we have priveleges at Medical Center of McKinney, Presbyterian Hospital of Allen, Centennial Medical Center in Frisco, Baylor Medical Center of McKinney and Baylor Medical Center of Frisco.

If my child is sick and needs to be admitted, will you be able to take care of them?

If you take your child to a hospital where our pediatricians have priveleges then we will be able to take care of your child provided they do not have a medical illness that requires more specialty or urgent attention that requires a children's hospital. If your child is admitted to the Children's hospital they will be cared for by a pediatric hospitalist.